A couple of weeks ago I watched Me, Myself & Irene on TV. A really funny one. Especially the three sons of Jim Carrey. The film is about a policeman named Charlie who, after years of continuously suppressing his rage and feelings, suffers a psychotic breakdown which results in a second personality, Hank.

If you don’t know the film just watch the trailer (2 mins.)

Why do I write about that?

In the last 3 years since CoboCards exists, we acted almost the same way. Thanks to God we didn’t have a lot of cases where we really had to suppress our feelings. Whenever we faced an issue we took a deep breath, cooled down and tried to react afterwards. Unfortunately in the past few weeks these negative issues came up more frequently.

User who didn’t pay their bills and started to threaten us with bad articles in their blogs, user critizising us that our iPhone App would not work with an IOS version of Apple (IOS5) which isn’t released yet (jailbreaked version) or developers who didn’t fulfill their contracts. All this made me feel: GRRRR!!

But I always tried to stay calm and find a solution without starting to hurt people. I decided to write this blogpost in order not to end up like Jim Carrey. I hope you can understand that. If anyone of our users should feel offended by this (99% do appreciate our work and we appreciate them as user/customer), please accept my apologies.

Sincerely yours,

Ali