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Web based small business CRM software is where the Customer Relationship Management (CRM) software is hosted by an Application Service Provider (ASP), typically the vendor of the software. These web based CRM applications are delivered as services over the Internet, rather than on your local network like conventional CRM software.

Organizations that use web based CRM systems don’t own the CRM software. Instead you subscribe to the CRM services by paying a monthly or annual subscription “service based” or “pay-as-you-go” fee that varies from supplier to supplier. So, is it right for you? It could be if you are looking for:

A lower cost of entry and lower total cost of ownership
No costly hardware server infrastructure
Access from anywhere provided you have Internet access
Automatic upgrades to your CRM solution
Rapid transmission of information across organizational locations
There are other benefits and features. However those above show how this could be the cost-effective solution your business needs. Online small business CRM software is worth considering, particularly if you are mobile much of the time and have a remote CRM requirement and / or have a widely dispersed workforce.