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Several years ago you began a small retail store to sell computer parts. The store grew and the business expanded to offer computer repair and custom programming. You have noticed that people have definite expectations about what their
appropriate roles within the expanding company should be.

John is expected to help customers in the retail store as well as perform computer repair work. He feels that every time he gets started on a repair, he is interrupted and doesn’t know whether to finish his repair or wait on the customer. John suffers from role xxxxxx.

A) conflict
B) expectations
C) perception
D) identity
E) duality