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Imagine that Kristen McKay is a manager at a company specializing in bread and bread-baking paraphernalia. Kristen
performs all the normal management functions outlined in your textbook. Answer the following questions based on
Henri Fayol’s work.

When Ms. McKay motivates her employees and attempts to resolve conflicts among department members, she is performing the xxxxxxx function of management.

A) planning
B) organizing
C) leading
D) controlling
E) reacting