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BSOP 588 Week 1 DQ 1 Definition of Quality
BSOP 588 Week 1 DQ 2 Quality in Your Organization
BSOP 588 Week 2 Project Proposal (Toyota Motor Corporation)
BSOP 588 Week 2 DQ 1 Quality Philosophies
BSOP 588 Week 2 DQ 2 Quality Awards
BSOP 588 Week 3 Paper: Measuring Customer Satisfaction
BSOP 588 Week 3 DQ 1 Voice of the Customer – VOC
BSOP 588 Week 3 DQ 2 The Kano Model