Zu dieser Karteikarte gibt es einen kompletten Satz an Karteikarten. Kostenlos!
43
In what four ways do services differ from physical goods? Explain where necessary.
1. Services are intangible - makes eval. of quality difficult
2. Services are inseparable - consumer generally must be present
3. Services are perishable - cannot be produced ahead of time; production and consumption occur at the same time; you cannot inspect out defects
4. Services are heterogeneous - different each time, so you must set standards and use scripts
2. Services are inseparable - consumer generally must be present
3. Services are perishable - cannot be produced ahead of time; production and consumption occur at the same time; you cannot inspect out defects
4. Services are heterogeneous - different each time, so you must set standards and use scripts
Karteninfo:
Autor: savhighsmith
Oberthema: Economics
Thema: Marketing
Schule / Uni: UGA
Ort: Athens
Veröffentlicht: 17.11.2010