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463
Why did Sears try to improve the employee-customer interaction through training of its employees?
A) to generate additional revenue
B) to decrease merchandise returns
C) to improve repeat customer business.
D) to increase job satisfaction
E) to lower complaints made about employee behavior
A) to generate additional revenue
B) to decrease merchandise returns
C) to improve repeat customer business.
D) to increase job satisfaction
E) to lower complaints made about employee behavior
A) to generate additional revenue
Tags: Productivity
Source: p. 62
Source: p. 62
Flashcard info:
Author: Elisa
Main topic: Business Economics
School / Univ.: Hanze Hogeschool
City: Groningen
Published: 14.02.2010