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On the outside wall of IKBLC, about 15 feet to the right of the main entrance (when facing IKBLC from outside).

First, try seeing if one of the network cables attached to the Mac have been unplugged. Plug in the cable and restart the computer. If the issue persists, submit a tickets at helpdesk.library.ubc.ca. Select General IT Support > IT (PC, Mac, A/V, Phone, or General) > Mac support from the 'I need help with" drop down.

Help them find the number at https://www.directory.ubc.ca/ . Here you can find the number and email of all staff members at UBC.

Try to trouble shoot the problem (make sure cables are plugged in, etc.) Do not restart the computer, since all files will be erased if you do.

- If it is on a PC, call Systems (604-822-6275)
- If it is on a Mac, call Mats (604-822-1872)

If it's the weekend and the student is willing to wait until Monday, put a USB key in the computer, place an out of order sign on the workstation, and submit a report at http://helpdesk.library.ubc.ca/lsit/general-it-support.

Occasionally, LSIT staff will check their email on the weekend and may be able to retrieve and save the file for the student onto the USB key.

Visit the Copy Right print centre in the basement of the SUB. They accept files on the USB or electronically via email, so transfer your file into the USB drive or email yourself and visit their services.

CopieSmart and Staples at the Village also provide printing services.

Microsoft Access can be found in the computer labs in Buchanan B.

To generate an iClicker serial number you need to:

1. Ensure that the iClicker handed to you has sufficient battery life. If the battery is dead, you can use the spare battery found in the stationery drawer. Be sure to take it back after use.

2. Click on the "i>clicker id lookup" icon on the Mac dashboard.

3. Tap the iClicker in the direction of the black iClicker box. Ensure that the box is plugged in first.

4. The iClicker serial number will show up in a pop-up box. You will only have a minute to write down the serial number before the box closes so be sure to have pen and paper ready.

Our Program Assistant, Clare Yow! More info about submission criteria is available on the Irving K. Barber Learning Centre's Digital Signage Guidelines page.

If people have questions about this, please give them Clare's card and also direct them to the Digital Signage Guidelines page for submission guidelines.

If someone has some general questions about Refworks (how to use it, how to set up an account), feel free to send them to the Reference Desk.

However, if someone is experiencing problems or technical issues with Refworks, the best bet is to have them email the Refworks support listserv: lib-refworks@interchange.ubc.ca

This is staffed by a group of UBC Librarians who specialize in Refworks issues and a patron can expect to hear a response within 24 hours or so. 

Tour requests for large groups can be directed to Julie Mitchell (Julie.Mitchell@ubc.ca). There are a stack of Julie's cards in the desk drawer. 

Booking inquiries regarding the Dodson/Lilllooet Room can be directed to our Online Bookings page.

While Clare is responsible for these bookings, please directly patrons to the online form since this is the best way for Clare to vet the high volume of booking requests she receives.

Select the “ubcvisitor” network.  This network allows access to UBC’s network simply by providing your email address and agreeing to UBC’s terms of service.

Please note that access to the ubcvisitor network does not grant patrons access to library indexes and databases. They need to login to a library workstation for this. Visitors can pick up a login ID from the circulation desk.

Flip on long edge will print the pages so that you flip them like you would a book.  Flip on short edge prints them so that your flip them like you would a calendar.

Hint: Flip on long edge is best when trying to print a regular double-sided document on portrait orientation whereas flip on long edge is best for printing documents on landscape orientation double-sided.

1. Select File -> Print -> Preferences

2. Under “Print on both sides,” select either “Flip on long edge” (to print double sided as you would for a book) or “Flip on short edge” (to print double sided as you would for a calendar).

1. Send an email to clca-list@interchange.ubc.ca noting the time and date you need switched.  This emails the whole team.

2. Once someone has offered to switch your shift, email clca-list@interchange.ubc.ca again to let everyone (most notably the Program Assistant) know what change is being made.

3. Make sure to update the schedule in Google Docs.

Dial 9 and then the number (including the area code, but not the country code). 

For example to call 604-123-4567, you would dial 9-604-123-4567.

Yes, both the Macs and PCs can do this. 

If a machine is not burning the disc correctly, ask the patron to try another machine and if needed call the Library Systems Help Desk.

Check both the “Downloads” and the “Documents” folder.  The item you are downloading is likely in one of these two places.

Math Tutors are generally available from 8am-4pm daily. For more detailed information, check the Math Tutoring Schedule. If there are no tutors available, and according to the schedule there should be, let the Program Assistant or Julie know and they will follow up with the Math Tutoring Coordinator.

When the lights are first turned on, it takes several seconds for the bulbs to heat up and start emitting light.  It then takes several more seconds for them to reach full brightness.  As long as the little lights by the light switches have turned from green to red, you should be good.  If all the lights come on except for one, it is likely burnt out.  Please let the Program Assistant know.

Finally, if someone has hit the lights on and off a few times trying to figure this out, give the system a few minutes to 'reset' then try again.

There is a pay phone located at the front of the building to the right of the main doors (when facing out of the building). If someone is really desperate, they can use the phone for a quick phone call, but generally people should use the pay phone and not ours.

Julie does the hiring for the CLC Desk in April for the upcoming year, and information is usually posted on the CLC website around early March.

People often ask how to apply for other jobs in the library as well. All student library positions can be found at library.ubc.ca/careers

Call Copy Services and leave a message if it is after hours.  Suggest that the patron use the copier inside the Commons.

CopyRight in the basement of the SUB.  Please see their website for hours and more information.

Yes.  There is also a change machine located across from the circulation desk. 

Note that if a patron would like a copy card, but doesn't have cash, the circulation desk also has pre-loaded copy cards which can be purchased via debit or credit card.

Yes. Assuming there have been no recalls on the loaned item and it is not a reserve item, you can renew it at library.ubc.ca.  Look for "Renew Books (login)" under "My Account" on the main page.

We don’t carry envelopes at the desk.  Stationary items (including envelopes) can be purchased at the stationary vending machine just outside the commons through the rightmost door.  Additionally, stationary items can be bought at the UBC Bookstore, the Outpost in the SUB or Staples in the village.

This won’t happen often, but if it does, the number for Yellow Cab is 604-681-1111.

This printer is looked after by the Circulation Desk.  When they are open, simply call them (2-8149) and let them know it needs maintenance.  If the Circulation Desk is closed, please pop down and refill the paper. 

If the problem cannot be solved quickly, put up an out-of-order sign, ask the patron to use the upstairs printer and email the Program Assistant so she can contact Copy Services.

Please note that the printer by Ike’s Café and in the CLC are on the same print server. This means that jobs sent from the computers downstairs can be printed in the CLC and vice versa.

This also means, however, if the print server is down in our area, it will also be out of order downstairs. In this situation, please direct the patrons to use the printers in the library bookstacks, located by the reference desk on levels 3 and 4.

The Chapman Learning Commons is intended to be a place for dialogue and discussion, not a quiet study area. If someone is bothered by noise from other patrons, please let them know about the quiet/silent study spaces available in the Ridington Room and Musquem Reading Room.  You can also give the quiet/silent study bookmarks.

Finally, there are earplugs available in the vending machine located just outside the CLC, which may also be useful.

As a CLC Assistant, it is your role and responsibility to clear patrons out of the CLC and insure the doors are locked. Security staff have been asked to come upstairs prior to closing to check if the CLC Assistant on duty requires assistance closing.

Unless you are experiencing problems with patrons leaving, please do not allow security staff to clear the CLC for you. If security come upstairs and start kicking people out, you can politely let them know that you are happy to take care of closing on your own. Security staff have to clear people out of the library bookstacks area during close, so there is sometimes confusion--particularly if there is a new security staff member on shift.

You can register your iClicker in any WebCT Vista course. Just look for the link that says "Register your Clicker."

Yes.  A change machine is located across from the Circulation Desk (i.e., go through the doors to the Circulation Desk and then turn right).  It is not accessible after the bookstacks has closed.

Occasionally, patrons may take chairs out of the Learning Commons into the Qualicum Reading Room. Generally, this is hard to monitor, but there are a few things to keep in mind:

1. Be sure there are enough chairs left for the tutoring services--particularly at the Writing Centre tables.
2. Please do not allow people to move the large brown comfy chairs out of the CLC. These are heavy and could cause injury to the person carrying them.
3. If people are rearranging chairs in the CLC, be sure the arrangement does not disrupt the flow of traffic or block a fire exit.

Particularly during the evening shift, it is good to take a few sweeps through the Qualicum Room to get CLC chairs that have been taken out of the CLC (the one without students in them!)

Unfortunately, not.  Due to the way license agreements for these are structured, alumni may only access library indexes and databases (including e-journals) from library workstations. They are however able to search the catalogue for books.

We recently negotiated for Alumni to have access to Refworks, which is one exception. For more information on Alumni access, go to UBC Library homepage > Services for you > Alumni

On occasion, student may ask for your help at the desk proofreading a paper or finding articles for research. It is essential in these situations to know who to refer the patron to:

• For any type of research, including finding books or articles, refer them to the Reference Desk
• For proofreading or grammar questions, refer them to the Writing Centre.  While the Writing Centre does not provide proofreading assistance per se, they will give students feedback on their paper and help them become a better writer.

Particularly with respect to research questions, please do refer these questions, even if you think you may be able to answer the question yourself. The Reference Librarians work closely with professors and know the inside scoop regarding student term papers and assignments.

This rarely happens, but when it does it can be a bit tricky.

While our role is not one of policing what people do on the computers, as employees of the library we would not want to provide actual assistance in this type of activity (i.e., we would not want to provide recommendations for the "best" file-sharing sites or actually walk them through the process, etc.). 

One strategy that works well if directly asked for help illegally downloading is to just feign ignorance.  For example, you could say something like "Oh I don't know sir, I always just get my music through iTunes or Amazon's MP3 Download service").

Of course, if the question is not about the actual downloading of music but is about something technical like say "how do I transfer these MP3 files to a USB drive" we can provide assistance with this (again our role is not a policing role and we can give them the benefit of the doubt that the MP3s were obtained legally).

EDITOR-NOTE: Check with Julie.

Currently, we are unable to print double sided from the desk PC, but we can print double-sided on the MACs.

If the CWL is down, patrons can still login using their library barcode and PIN.  The barcode is located on their UBCcard.

1. Go to File -> Print

2. Make sure the print dialogue is expanded.  If it seems really small, click the downward-facing arrow next to the selected printer.

3. Select “Layout” or "Xerox Utilities" (for the new Macs) from the drop down menu in the middle of the dialogue.

4. Select “long-edge binding” (for book-style flipping) or “short-edge-binding” (for calendar-style flipping) from the “Two-Sided” drop-down menu.

No.  We do not provide this service and cannot be held accountable for other peoples’ belongings.

Yes, there is one located on level 2 across from the Circulation Desk by the change machine, and another one that is located in the print release station right outside the Lillooet room.

A patrons' library barcode is located on the back of their UBCcard and begins with 29424.

If they've forgotten their PIN it can be reset at the Circulation Desk.

If the Circulation Desk is closed, it can be reset online at ilsauth.library.ubc.ca/login/forgot.php.  Please note it can take up to half an hour for the change to be processed.

Wait for a few minutes.  Normally someone from the book stacks will look after this.  If the alarm goes on for more than 2 minutes, call Security at 2-2222.

Call the desk (604-827-3909).  If it's a morning shift, call the Program Assistant.

Yes, as long as the book is not a reserve or interlibrary loan item, you can return any book borrowed from a UBC Library branch to the IKBLC book return.

It is locked when the bookstacks are open and unlocked when they are closed. This is so people will use the main drop off area when it is open.

No.  The closest places to get food are IKE’s, the SUB, and Tim Horton’s/White Spot.  The closest vending machine is at the SUB.

Yes! It's located in Ike's cafe--to the right of the counter, if you were standing in the lineup.

If they’ve already left, just remove them from the stands and recycle them.  If they are still here, let them know that they are welcome to leave items on the pamphlet stand on the north side of the lobby, near the front doors.

CLC Assistants are ultimately responsible and accountable to close and lockup the Chapman Learning Commons. Unless there is an unusual circumstance, please do not let security close the CLC for you.

If there is an exceptional circumstance (i.e. a patron who won’t leave) and security does need to close the CLC on your behalf, please email the Program Assistant to let him/her know.

In IKBLC, you can purchase preloaded copy cards from the circulation desk using debit or credit.  There is also a change machine beside the Circulation desk if you need to make change for a larger bill.

If the IKBLC Circulation desk is closed, the Koerner Circulation desk may still be open (Check the schedule) and where you can also purchase a print card with debit or credit card.

Silent Rooms:

• Musqueam Reading Room (455)

Quiet Rooms:

• Ridington Room (321; far end of the book stacks)
• Nass Reading Room (459)

Silent rooms do not allow any talking, whispering whatsoever; quiet rooms do.  In other words, silent rooms allow no noise, quiet rooms allow very little noise.

See “quiet and silent study areas” bookmarks for info re: other UBC libraries.

Unplug the USB cable from the front-facing USB hub (the little black thing with four USB ports) and plug it directly into the Mac through one of the ports on the back right side.

Click here for an example.

Why does this work?

All USB devices that do not also plug directly into a wall socket draw power from the machine they are connected to through the USB connection itself.  Some devices (like a large external hard drive) require a lot of power and so need to be plugged directly into the Mac instead of indirectly through the USB hub that is itself connected to the Mac.

In these cases, ask the patron to visit the desk during CTLC Help Desk hours (check the Learning Commons website for details) or email clicker.support@ubc.ca.

While there isn't a library-specific orientation as part of first week, there are several resources available that would be of interest to new students.

New to UBC - A guide to UBC orientations and resources for new students.

UBC Library Instruction Calendar - A calendar of workshops offered by the library, some of which may be interesting to new students.

Also, most 100 level courses (particularly English courses) will include an introduction to how to use the library systems as part of their curriculum.

1. Over 19 years old (because they have to sign a contract)
2. Have government issued ID
3. Must not be a UBC student

Unfortunately individuals who do not meet either of these requirements will not be able to receive guest access.

You can get guest access at all of the circulation desks in the various libraries at UBC.

- Photocopying: 7 cents
- Printing a page in black and white: 7 cents
- Printing a page in color: 40 cents

Complete closing procedures as you normally would.

Make sure to call/notify Campus Security (2-2222) that a person's belongings is in the Chapman Learning Commons.