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The excitement, feeling of anxiety, and/or physical tension that occurs when the demands placed on an individual are thought to exceed the person's ability to cope.

The physical or psychological demands in the environment that cause stress.

Refers to the biochemical and bodily changes that represent a natural reaction to an environmental stressor

Person involved in a struggle to achieve more and more in less time

Sense of Urgency
Competitive
Thinking About Other Things While in Conversation
Impatience With Barriers
Sense of Guilt When Relaxing

Tend to be easygoing and relaxed, patient, a good listener, and take a long-range view.

A person with a cluster of characteristics that includes feeling a sense of commitment, responding to each difficulty as representing a challenge, and perceiving that one has control over one's own life.

Sense of Personal Control

Commitment to Their Work and Personal Relationships

Attributes Ones Own Personal behavior to internal as opposed to external causes

Change or Potential Threats Seen as Challenges and Opportunities for Growth

Exists when the demands of the job exceed the capacity of a manager or employee to meet all of them adequately

Refers to differing expectations or demands on a person at work that become excessive.

Occurs when an employee is uncertain about assigned job duties and responsibilities.

Workload

Job Conditions

Role Conflict and Ambiguity
   -Differing Expectations of Position

Career Development

Interpersonal Relations

Aggressive Behavior

Conflict Between Work and Other Roles
   - i.e. Family, Personal Priorities/Beliefs

Tensions, Anxieties, and Conflicts that stem from pressures and demands in people's personal lives.

Refers to the adverse effects of working conditions under which stressors seem unavoidable and sources of job satisfaction and relief from stress seem unavailable

Indicators of burnout include:

Emotional exhaustion
Depersonalization of Individuals
Feelings of Low personal Accomplishment

Refers to the treatment of people as objects

Plan Ahead and practice good time management

Take care of yourself

View difficulties as opportunities to learn and challenges to be overcome

Minimize the tendency to be a perfectionist (Perfection is the Enemy of Completion)

Concentrate on balancing work and personal life.

Relax and maintain a sense of humor

Communicate with those who can provide social support and take action to help reduce stressors

Practices aimed at eliminating or modifying work stressors include

Improvements in the physical work environment
Job Redesign
Changes in workloads and deadlines
Changes in work schedules
Greater levels of employee participation

Health management initiative that incorporates the components of disease prevention, medical care, self-care, and health promotion.

Includes a variety of behaviors that are intended to have the within or directly related to the organization or the organization itself

Three broad categories
Hostility - abusive verbal or symbolic behaviors such as the silent treatment
Obstructionism - behaviors that are designed to hamper the individual's performance such as refusing to provide needed resources
Overt Aggression - many types of assault, violence, or destruction of property

Implicit assumption that people tend to be motivated by the desire to harm others

The implicit assumption by the aggressive individual that interactions with others are contests to establish dominance versus submissiveness

Aggressive Individuals think that taking revenge (retribution) is more important than preserving relationships.

Aggressive individuals see those they wish to make targets of aggression as evil, immoral, or untrustworthy

Aggresive individuals believe that social customs reflect free will and the opportunity to satisfy their own needs

Repeated and persistent negative actions directed toward one or more individuals that involve a perceived power imbalance and create a hostile work environment

Refers to verbal or physical conduct that denigrates or shows hostility or aversion toward an individual because of that person's race, skin color, religion, gender, national origin, age, or disability

Generally refers to unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature

Two Types:
Quid Pro Quo - in which submission to harassment is used as the basis for employment decisions (promotion, hiring, etc.)
Hostile Environment - Harassment creates an offensive working environment (lewd language or inappropriate pictures)

is any act in which a person is abused, threatened, intimidated, or assaulted in the employment relationship and which represents an explicit or implicit challenge to the person's safety, well-being, or health.