to collect information from different sources in order to examine or compare it; to ... data
to collate
noun: collation
noun: collation
der Tropfen, der das Fass zum Überlaufen bringt
the last straw (This was / is the last straw!)
to make someone else deal with something you should be
responsible for, e.g. "He always tries to .... the .... "
responsible for, e.g. "He always tries to .... the .... "
to pass the buck
two people think that they are talking about the same thing when in fact they are not: to talk at ...
at cross purposes
to be faced with opposition: “We came ... ... resistance from the customers.”
to come up against
to get rid of: “We shouldn’t do ... ... the old system but improve it!”
to do away with
to accept sth negative: “I really don’t have to put ... ... this from you!”
to put up with
to be greater than (a number or an amount), e.g. “to ... someone’s expectations”
to exceed
to arrange for sb outside the company to do work or provide a service for that company, e.g. “to ... your production to a low-wage country”
to outsource
noun: outsourcing
noun: outsourcing
another word for "to supply"
to provide
nouns: provider, provision (= the act of providing sth)
nouns: provider, provision (= the act of providing sth)
to concentrate on sth in a new way, e.g. "We need to ... on our marketing strategy"
to refocus
a written or spoken statement in which someone says that s/he is not satisfied with something
a complaint
verb: to complain about, to make/lodge/file a complaint
verb: to complain about, to make/lodge/file a complaint
the ability to understand another person’s feelings, thoughts etc
empathy
verb: to empathise with
verb: to empathise with
an understanding of what sth is like, e.g. “We have gained ... into the Indian market”
insight
a relationship in which people like, understand and respect each other (e.g. “to establish ... with the customer”)
a rapport
information you get by someone telling you, e.g. “the news spread by ... ”
word of mouth
Kartensatzinfo:
Autor: EstherRobinson
Oberthema: English
Thema: Customer Satisfaction
Veröffentlicht: 06.12.2011
Tags: ENGLb
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