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Question 1 25 pts
(TCO A) Name at least three keys to better listening. Provide an example of a conversation in which you could have used better listening skills. Why are good listening skills important to building strong relationships with employees and clients?
Question 2 25 pts
(TCO A) Your company has just purchased an adjoining building. Its first initiative is to build a childcare center on the ground floor. As human resources manager, you have been given the task of inviting affected employees to a meeting to help plan the new center.First you have to analyze your audience. Who is your target audience? What is your relationship with the audience? How will the audience likely react? What does the audience already know? What is unique about the audience?