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Question 1. 1. (TCO A) Briefly describe the characteristics of the positional and interest-based approaches to addressing conflict.(Points : 25)
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Question 2. 2. (TCO B) Relying on Maslow’s and Herzberg’s theories, describe the basic human needs that must be met in the workplace to minimize the potential for conflict (Points : 25)
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Question 3. 3. (TCO C) What elements would you recommend when creating and designing workplace conflict resolution that will educate employees to discern between destructive and constructive conflict? Be sure to include a definition of destructive and constructive conflict in your answer.