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Question 1.1.(TCO 11)The four cost categories in a cost of quality program are(Points : 3)
product design, process design, internalsuccess, and external success.
prevention, appraisal, internal failure, andexternal failure.
design, conformance, control, andprocess.
design, process specification, on-timedelivery, and customer satisfaction.

Question 2.2.(TCO 11) is a formal means ofdistinguishing between random and nonrandom variation in an operatingprocess.(Points : 3)
Statisticalprocess control (SPC)