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1.1.Question : (TCO 6) As a solution to a company’s quality problems, managers will find that TQM:
techniques can be implemented piecemeal, one-at-a-time.
may be implemented without significant training of employees.
creates little turmoil or change in the way a company does most of its business.
takes three to four years to bring about a significant change in quality.
Question 2. Question : (TCO 6) The vendor certification process assumes:
the business owner has detailed knowledge of the vendors.