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Question 1.1.(TCO 6) The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was not part of that message?(Points : 3)
Quality is free
Leadership from senior management
Customer focus
Total involvement of the workforce
Continuous improvement
Question 2.2.(TCO 6) Fishbone diagram as part of a six-sigma quality improvement process might be found in which DMAIC category?(Points : 3)