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– Each stage adds value to raw data and information as they are transformed into usable knowledge
– Knowledge acquisition
Documenting tacit and explicit knowledge. Storing documents, reports, presentations, best practices. Unstructured documents (e.g., e-mails). Developing online expert networks. Creating knowledge. Tracking data from TPS and external sources

– Knowledge storage
Databases. Document management systems. Role of management: Support development of planned knowledge storage systems. Encourage development of corporate-wide schemas for indexing documents. Reward employees for taking time to update and store documents properly.

– Knowledge dissemination
Portals, wikis. E-mail, instant messaging. Search engines. Collaboration tools
• A deluge of information?
Training programs, informal networks, and shared management experience help managers focus attention on important information.

– Knowledge application
To provide return on investment, organizational knowledge must become systematic part of management decision making and become situated in decision-support systems ; New business practices, New products and services, New markets