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83
In welchem Dokument erwarten Sie eine Soll-Ist-Übersicht zu Service-Zielen?
a) Operational Level Agreement (OLA)
b) Capacity Plan
c) Service Level Agreement (SLA)
d) SLA Monitoring Chart (SLAM Chart)
a) Operational Level Agreement (OLA)
b) Capacity Plan
c) Service Level Agreement (SLA)
d) SLA Monitoring Chart (SLAM Chart)
d
Flashcard info:
Author: ronja1301
Main topic: ITIL
Topic: ITIL Foundation-Prüfung V3
Published: 31.01.2017