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156
Welche Phase des Service-Lebenszyklus liefert einen Schlüsselbeitrag für das Verständnis, was
gemessen wird und warum?
a) Service Strategy
b) Continual Service Improvement
c) Service Operation
d) Service Design
gemessen wird und warum?
a) Service Strategy
b) Continual Service Improvement
c) Service Operation
d) Service Design
b
Flashcard info:
Author: ronja1301
Main topic: ITIL
Topic: ITIL Foundation-Prüfung V3
Published: 31.01.2017