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All main topics / BWL / Strategisches Management & Produktmanagement / SM & PM
91
Kundenkennzahlen
  • Kundenumsatz
  • Anzahl Kunden
  • Kundenzufriedenheit / Net Promotor Score
  • Kundenloyalität
  • Reklamationsquote
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Source: PM4
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Flashcard info:
Author: CoboCards-User
Main topic: BWL
Topic: Strategisches Management & Produktmanagement
School / Univ.: hslu
City: Luzern
Published: 07.03.2013

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