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BUS520 LEADERSHIP AND ORGANIZATIONAL
WEEK 6 DISCUSSION

Decision making is the process of identifying and choosing alternative courses of action. While we want to make rational decisions, sometimes we don’t . . . sometimes we
make non-rational decisions.
There are four steps in rational decision-making:
Recognize and define the problem or opportunity-In business the problem can come in the form of customer complaints, supplier breakdowns, staff turnover, sales decline, etc. Organizations proactively seek opportunities to exceed goals, surpass the industry expectations and to expand and grow the business.