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48
What five things is the quality of a service measured by? (RRAET)
Reliability
Responsiveness
Assurance
Empathy
Tangibles
Responsiveness
Assurance
Empathy
Tangibles
Flashcard info:
Author: savhighsmith
Main topic: Economics
Topic: Marketing
School / Univ.: UGA
City: Athens
Published: 14.12.2010