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2952
Listening to the Voice of the Customer
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DQ 1) The Voice of the Customer (VOC)
Listening to the Voice of the Customer (VOC) is a very important part of business excellence and a key to long term sustainability.Discuss the advantages and disadvantages of practicing this effectively. Also comment on your organization’s ability to listen to the VOC and act upon the feedback.
DQ 2) The Kano Model
After reviewing the Kano Model tutorial and readings from the text, explain why the Kano Model works so well. Also provide two examples from your organization on the Kano Model in practice. Note: your examples can be from a poor use of the Kano Model as well. The Kano Model of Customer Satisfaction Tutorial
https://www.devrycourses.com/product/devry-bsop-588-week-3-discussions-latest/
DQ 1) The Voice of the Customer (VOC)
Listening to the Voice of the Customer (VOC) is a very important part of business excellence and a key to long term sustainability.Discuss the advantages and disadvantages of practicing this effectively. Also comment on your organization’s ability to listen to the VOC and act upon the feedback.
DQ 2) The Kano Model
After reviewing the Kano Model tutorial and readings from the text, explain why the Kano Model works so well. Also provide two examples from your organization on the Kano Model in practice. Note: your examples can be from a poor use of the Kano Model as well. The Kano Model of Customer Satisfaction Tutorial
Tags: DEVRY BSOP 588 WEEK 3, DEVRY BSOP 588 WEEK 3 DISCUSSIONS LATEST
Source: https://www.devrycourses.com/product/devry-bsop-588-week-3-discussions-latest/
Source: https://www.devrycourses.com/product/devry-bsop-588-week-3-discussions-latest/
neenonw89 (03.06.2024)
Long-term viability and company excellence both heavily depend on listening to the Voice of the Customer (VOC).Talk about the benefits and drawbacks to doing something well http://bitlife.online/ Add your thoughts on how well your company hears the VOC and takes action on it as well.
Flashcard info:
Author: CoboCards-User
Main topic: Education
Topic: Education
School / Univ.: devry university
City: UK
Published: 12.02.2020