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BSOP 588 Final Exam
1.(TCO E) Which of the following is NOT TRUE about the American Customer Satisfaction Index? (Points : 5)
2.(TCO D) The Six-Sigma problem solving approach contains the phases of: (Points : 5)
3.(TCO C) Lean production refers to approaches that originated at: (Points : 5)
4.(TCO C) Poka-yoke is: (Points : 5)
5.(TCO B) Marketplace performance indicators could include all of the following EXCEPT: (Points : 5)