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What do I do if the computer freezes and I have documents that I want to save on it?
Try to trouble shoot the problem (make sure cables are plugged in, etc.) Do not restart the computer, since all files will be erased if you do.
- If it is on a PC, call Systems (604-822-6275)
- If it is on a Mac, call Mats (604-822-1872)
If it's the weekend and the student is willing to wait until Monday, put a USB key in the computer, place an out of order sign on the workstation, and submit a report at http://helpdesk.library.ubc.ca/lsit/general-it-support.
Occasionally, LSIT staff will check their email on the weekend and may be able to retrieve and save the file for the student onto the USB key.
- If it is on a PC, call Systems (604-822-6275)
- If it is on a Mac, call Mats (604-822-1872)
If it's the weekend and the student is willing to wait until Monday, put a USB key in the computer, place an out of order sign on the workstation, and submit a report at http://helpdesk.library.ubc.ca/lsit/general-it-support.
Occasionally, LSIT staff will check their email on the weekend and may be able to retrieve and save the file for the student onto the USB key.
Tags: LSIT
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