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Making Decisions Fairly
• Structural side of procedural justice
- determining how decisions need to be made for them to be considered fair
- give people a say in how decisions are made - voice
- provide an opportunity for errors to be corrected - appeal process
- apply rules and policies consistently
- make decisions in an unbiased manner
• Social side of procedural justice - quality of interpersonal treatment
received at the hands of decision maker
• Interactional justice - perceived fairness of the interpersonal treatment used to determine organizational outcomes
• Informational justification - thoroughness of the information received about a decision
• Social sensitivity - amount of dignity and respect
demonstrated when presenting an undesirable outcome