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137
Wo sollten die Details eines Workarounds dokumentiert werden?
a) im Service Level Agreement (SLA)
b) im Problem Record
c) im Availability Management Information System
d) im IT Service Continuity Plan
a) im Service Level Agreement (SLA)
b) im Problem Record
c) im Availability Management Information System
d) im IT Service Continuity Plan
b
Flashcard info:
Author: ronja1301
Main topic: ITIL
Topic: ITIL Foundation-Prüfung V3
Published: 31.01.2017