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SWA Flight Attendant Terms and Abbreviations (111 Cards)

‘A’ Flight Attendant

The Flight Attendant assigned to the forward one-third of the cabin. ‘A’ is responsible for making public announcements, conducting compliance checks, and communicating with the Pilots, Operations, and Scheduling.

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‘B’ Flight Attendant

The Flight Attendant assigned to the aft one-third of the cabin. ‘B’ is responsible for setting up the aft galley for service and liquor inventory.

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‘C’ Flight Attendant

The Flight Attendant assigned to the mid one-third of the‘C’ Flight Attendant cabin. ‘C’ is responsible for checking emergency equipment, exit-seat compliance, and snack service setup.

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‘D’ Flight Attendant

(737-800 aircraft only) The Flight Attendant assigned to the mid-aft one-fourth of the cabin.

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A/C

Aircraft. Plural is also ‘aircraft,’ with no ‘s’. You can have one aircraft or ten aircraft.

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A/C Left

The left side of the aircraft, facing forward. Also referred to as the ‘Captain’s side’ of the aircraft.

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A/C Right

The right side of the aircraft, facing forward. Also referred to as the ‘First Officer’s side’ of the aircraft.

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Able-Bodied Assistant (ABA)

A Passenger selected by Flight Attendants to assist in an emergency or security situation.

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Aft

The back portion of the aircraft; towards the tail.

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Airstairs

Portable stairs used to board and deplane Customers if a jetbridge is not available.

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APU

Auxiliary Power Unit: a small gas turbine engine in the tail of the aircraft that provides power to aircraft systems while on the ground.

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ATC

Air Traffic Control.

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Automated External Defibrillator (AED)

A lifesaving piece of emergency equipment that delivers a shock to the heart in cardiac arrest.

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Base

Also referred to as a domicile. A Southwest city where Flight Attendants and Pilots begin and end their scheduled work assignments.

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Base Manager

The Inflight Services Employees who are responsible for overseeing a Base’s operation.

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Cabin

The Passenger compartment of the aircraft.

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Cabin Experience

The level of Customer Service provided to Southwest’s Customers from the time they board the aircraft until they deplane at their destination.

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Cabin Services

The Employee group that jointly deals with Inflight Services and Provisioning.

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Captain (CAPT, sometimes Capt or CA)

The Pilot who sits in the left flight deck seat. The Captain is the Pilot in Command and is identified by four stripes on his jacket cuff or epaulets.

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Charter

An aircraft that has been hired by a private group or the government to operate a non-scheduled flight.

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CISM

Critical Incident Stress Management. It is a peer-support program assisting Crew Members after stressful events.

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Complaint Resolution Official (CRO)

A specially trained Ground Operations Employee who is available to assist with issues involving Customers with disabilities.

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COS

Customer of size. A Customer who requires more than one seat for comfort and safety.

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Crew Scheduling

The Inflight Services department responsible for ensuring all Southwest flights are staffed with the required number of Flight Attendants.

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CRM

Crew Resource Management. A practice of open communication between all Crew Members (Pilots and Flight Attendants) working a flight, designed to reduce errors and increase safety.

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CRS

Child Restraint System. Car seats or other approved devices used onboard to safely secure young children in their seats.

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CS&S

Customer Support and Services. The Employee group responsible for making telephone reservations and answering Customer questions.

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Culture

How we work at Southwest, based on one simple idea: follow the Golden Rule. Work hard and celebrate successes!

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Customer

Southwest term for ‘Passenger.’

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Customer Service Agent (CSA)

A Ground Operations Employee who provides assistance to Customers in the terminal. CSAs sell tickets, issue boarding passes, check baggage, and provide flight information. CSAs may work at the ticket counter, gate podiums, or baggage claim.

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Customer Service Supervisor (CSS)

A Ground Operations Leader who can assist with irregular situations. CSSs are available to help resolve Customer conflicts or accommodate Customers in the event of delays or cancellations.

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CWA

Crew Web Access. The web-based Flight Attendant scheduling program accessed through SWALife. Flight Attendants check in for pairings and keep track of their schedules using CWA.

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D/H

Deadhead. A Crew Member may be flown, or ‘deadheaded,’ from one station to the next as a Passenger in order to begin or continue a pairing as a working Crew Member. Deadhead Crew Members are considered ‘on duty.’

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DOT

Department of Transportation.

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EAP

Employee Assistance Program. Southwest’s mental health and well-being program.

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Emergency Medical Kit (EMK)

A kit containing medications used to treat illnesses.

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Entry Door

Doors on aircraft left, used for Customer boarding and deplaning.

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Escape Slide

A self-inflating ramp that provides a means of rapid egress from the cabin in an emergency.

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ETA

Estimated Time of Arrival.

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ETD

Estimated Time of Departure.

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Exit Seat

A seat on the aircraft that has direct access to an exit without having to enter the aisle. There are certain restrictions on which Customers may sit in exit seats.

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F/A (or FA)

Flight Attendant

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FAA

Federal Aviation Administration

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FAM

Federal Air Marshal. A Department of Homeland Security employee responsible for preventing hijackings.

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FAR

Federal Aviation Regulation

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Ferry

An aircraft flown from one station to the next with no revenue Passengers on board.

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FFDO

Federal Flight Deck Officer. A Pilot with specialized Training who is permitted to carry a firearm when working as Captain or First Officer.

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First Aid Kit (FAK)

A kit containing supplies like bandages used to treat injuries.

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First Officer (F/O or FO)

The Pilot who sits in the right flight deck seat. The First Officer is second-in-command and assumes PIC responsibilities in the absence of the Captain. Identified by three stripes on the jacket cuff or epaulets.

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Flight Deck

The control compartment where the Pilots operate the aircraft.

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FTR

Failure to report. A Flight Attendant who misses their trip sign-in/report time, but who could make the departure time.

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FWD

Forward. Towards the nose of the aircraft.

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Galley

Areas on the aircraft forward and aft of the cabin that provide storage and workspace for inflight beverage and snack service.

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Galley Service Door

Doors on aircraft right, used for loading galley supplies.

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Ground Operations

The Employee group responsible for the Customer Experience at the airport. This group includes Operations Agents, Ramp Agents, Customer Service Agents, and Skycaps.

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GSC

Ground Security Coordinator. A Ground Operations Employee (usually an Operations Agent) responsible for coordinating the response to security threats while the aircraft is at the gate or on the ground.

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Hazmat

Hazardous Materials. Chemicals and other substances that may pose a risk to health or safety when transported.

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HHD

Hand-Held Device. A wireless credit card reader used by Flight Attendants to inventory and collect payment for beverages purchased on board.

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Inflight Services

The Employee group that deals directly with the Flight Attendant job function. Part of the Cabin Services group.

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Inflight Supervisor

The Inflight Services Employees assigned to a Base to assist Flight Attendants and evaluate job performance.

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Irregular Operation

Any flight that operates in a manner that may negatively impact our Customers. Irregular Ops include delays, cancellations, emergencies, security threats, diversions, etc.

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Irregularity Report (IR)

An electronic report submitted by Flight Attendants providing details and explanations for irregular operations or events.

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ISC

Inflight Security Coordinator. The Captain, who is responsible for coordinating the response to security threats while the aircraft is airborne.

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Jetbridge

The tunnel-like structure that connects the airport terminal to the aircraft. Used to board and deplane Customers.

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LAV

Lavatory. The restrooms on the aircraft.

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LEO

Law Enforcement Officer. A traveler who is permitted to carry a firearm onboard the aircraft.

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LRBL

Least Risk Bomb Location. A designated area of the aircraft where explosives can be positioned in order to minimize damage to the aircraft if detonated.

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LUV

Southwest Airlines’ stock ticker symbol. Also our preferred spelling of ‘Love.’

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LUV Jet

The nickname for a Southwest Airlines aircraft.

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MBL

Might Be Late. A Flight Attendant who alerts Crew Scheduling that they will miss their scheduled check-in time but arrive at the airport before their scheduled flight departs.

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Maintenance

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N/S

No Show. A Flight Attendant who misses a scheduled check-in.

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NRSA

Nonrevenue Space Available. Travel without charge if a seat is available on the flight.

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OHB

Overhead Bin. Enclosed stowage compartments in the Passenger cabin running along the cabin walls over the Passenger seats.

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Operations (‘Ops’) Agent

A Ground Operations Employee who is responsible for the unloading and loading of an aircraft. Operations Agents screen and board Customers, coordinate baggage and cargo loading, compute weights and balances calculations, and ensure the aircraft is secure while at the gate.

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Ops

Operations

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Outstation

A city served by Southwest with no Crew Base or Provisioning Station. Basic cabin services, like trash removal and ice, are provided.

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OWWE

Overwing Window Exit. Hatches on either side of the aircraft above the wing that are used for emergency evacuations.

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Public Announcement

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Pairing

Also referred to as a trip. A scheduled sequence of flights assigned to Flight Attendants to work.

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PAWS

Pets Are Welcome on Southwest: Southwest’s program accepting small dogs and cats for transport in the cabin.

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PAX

Passenger. Southwest prefers to use the term ‘Customer’ when possible.

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PED

Portable Electronic Device. Any device which runs on a battery like a cell phone, laptop computer, media player, etc.

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Pilot In Command (PIC)

The Pilot who is directly responsible for, and is the final authority as to, the operation of the aircraft. This is the Captain. In the Captain’s absence, the First Officer is the PIC.

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Portable Oxygen Bottle (POB)

A bottle of compressed gaseous oxygen with an attached mask that can be used by Flight Attendants during a medical emergency or following a decompression.

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Probation

For Flight Attendants, a 6-month period following the hire date during which the Employee’s Leaders evaluate performance and provide mentoring to ensure he or she is a good fit for the position and the Company.

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Protective Breathing Equipment (PBE/Smoke Hood)

An enclosed hood that provides a breathable atmosphere to enable Flight Attendants to work in the presence of smoke or fumes.

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Provisioning

The Employee group that deals directly with the Provisioning Agent job function. A part of the Cabin Services group.

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Provisioning (‘Provo’) Agent

The Employee responsible for stocking galley supplies, removing trash and recyclables, and cleaning the lavatory and galley floors at Provisioning Stations.

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Provisioning Station

Also called a Provisioning Location. Cities served by Southwest that support a warehouse and have Provisioning Agents who fully stock the aircraft.

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PSU

Passenger Service Unit. A panel fitted over Passenger seats containing air vents, reading lights, Flight Attendant call buttons, and emergency oxygen masks.

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PTK

Passenger Transfer Kit. A sling and sliding board used to assist moving Customers with disabilities from wheelchairs to the aircraft seat.

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RT (or R/T)

Recurrent Training. Required annual training Flight Attendants must attend to remain qualified to fly.

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Ramp Agent (‘Ramper’)

A Ground Operations Employee responsible for servicing the aircraft at the gate. Ramp Agents marshal aircraft into and out of the gate area, load and unload baggage and cargo, fuel the aircraft, and service lavatories. At outstations, Ramp Agents remove trash and stock ice onboard.

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RBF

Read Before Fly. Briefing memos Flight Attendants are required to read before reporting to the aircraft for duty.

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Reserve

A block of one, two, or three days in which a Flight Attendant is on call to work pairings as needed.

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RON

Remain Overnight. Time away from base at non-base cities scheduled for Flight Attendants working multi-day pairings. Also refers to aircraft parked at the airport overnight.

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Southwest SPIRIT

Our Employees’ desire to go above and beyond to meet operational challenges and provide the best Customer Service while having FUN.

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SWA

Southwest Airlines

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SWALife

Southwest’s Employee website which provides Company news and information. CWA is accessed through SWALife.

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Sweeper

A Ground Operations Employee assigned to assist with Unaccompanied Minors.

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Three-Day

A scheduled pairing with two overnights.

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TSA

Transportation Security Administration. The government department responsible for Passenger screening and airport/aircraft security.

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Turn

A Scheduled pairing with no overnights. A turn originates and returns to base the same day.

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Two-Day

A scheduled pairing with one overnight.

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TWU

Transport Workers Union. The union representing Southwest Airlines' Flight Attendants. The local chapter for SWA Flight Attendants is 556.

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Unaccompanied Minor. Children between the ages of 5 through 11 traveling alone.

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UTC

Unavailable to Contact. A Flight Attendant who misses and does not return a call to Crew Scheduling.

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Young Traveler. A Passenger age 12 to 17 traveling alone. They may need extra assistance, but are not classified as Unaccompanied Minors.

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Southwest Airlines' International Air Transportation Association identification code.

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Weather.

Flashcard set info:

Author: Mike Maldy

Main topic: Flight Attendant

Topic: Terms

Published: 07.01.2014

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SWA Flight Attendant Terms and Abbreviations (111 Cards)