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All main topics / English / Customer Satisfaction

ENGLb vocabulary "Customer Satisfaction" (36 Cards)

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to collect information from different sources in order to examine or compare it; to ... data
to collate
noun: collation
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Another word for "customer-centred"
customer-focused
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expensive and of high quality: a high-... product
high-end
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to be made to wait on the telephone
to be put on hold
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der Tropfen, der das Fass zum Überlaufen bringt
the last straw  (This was / is the last straw!)
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Standards festsetzen
to set standards
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to push, e.g. "to ... sales"
to drive
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Forschung betreiben
to do / undertake research
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Forschung in Auftrag geben
to commission research
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to find the true cause of something
to get to the bottom of something
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eine Kompensation anbieten
to offer compensation
12
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to make someone else deal with something you should be
responsible for, e.g. "He always tries to .... the .... "
to pass the buck
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two people think that they are talking about the same thing when in fact they are not: to talk at ...
at cross purposes
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to be faced with opposition: “We came ... ...  resistance from the customers.”
to come up against
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to get rid of: “We shouldn’t do ...  ...  the old system but improve it!”
to do away with
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to accept sth negative: “I really don’t have to put ... ...  this from you!”
to put up with
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to compensate: “They have promised to make ... ...  any losses.”
to make up for
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to be greater than (a number or an amount), e.g. “to ... someone’s expectations”
to exceed
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to deal with: to ... complaints
to handle
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to arrange for sb outside the company to do work or provide a service for that company, e.g. “to ... your production to a low-wage country”
to outsource
noun: outsourcing
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to anticipate, ‘vorwegnehmen’, e.g. “to ... sb’s needs”
to preempt
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another word for "to supply"
to provide
nouns: provider, provision (=  the act of providing sth)
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to concentrate on sth in a new way, e.g. "We need to ... on our marketing strategy"
to refocus
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a written or spoken statement in which someone says that s/he is not satisfied with something
a complaint
verb: to complain about, to make/lodge/file a complaint
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a time when the economy becomes weaker, e.g. “We are in an economic ...”
downturn
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the ability to understand another person’s feelings, thoughts etc
empathy
verb: to empathise with
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the people who deal with customers work on ...
the front line
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an understanding of what sth is like, e.g. “We have gained ... into the Indian market”
insight
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a relationship in which people like, understand and respect each other (e.g. “to establish ... with the customer”)
a rapport
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information you get by someone telling you, e.g. “the news spread by ... ”
word of mouth
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showing no interest
to be disinterested
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lacking interest in something or someone
indifferent
noun: indifference
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not helpful
unhelpful
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prime time, e.g. “During ...  serve 200 customers an hour”
peak times
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a plan of action or a statement of ideals a company has
company policy
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The person at the customer service desk
customer service representative
Flashcard set info:
Author: EstherRobinson
Main topic: English
Topic: Customer Satisfaction
Published: 06.12.2011
Tags: ENGLb
 
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