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quiz 5
1.1.Question : (TCO 9) As a design tool, a _ enables management to study and analyze processes prior to implementation in order to improve quality and operational performance.
Likert’s scale
flowchart
quality manual
affinity diagram
Question 2. Question : (TCO 9) Value-creation processes differ from support processes in that value-creation processes
provide the infrastructure for production or deliver processes to create or deliver the actual product..