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Alle Oberthemen / BWL / Human Side of Innovation

Human Side of Innovation (129 Karten)

Sag Danke
2
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5 Promotor Structures in Wittes Model
  • Tandem Structure  high success
  • Personal Union Structure / Universal Promotor medium success
  • Unilateral Power Structure low-medium success
  • Unilateral Know-how Structure low-medium success
  • Structure without Promotors low success
Tags: deck 2, promotor, roles
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What defines a promotor role?
Barriers, power-bases and contributions
Tags: deck 2, promotor roles, roles, witte
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What is needed when different roles are carried out by different persons?
a) a specialization among different persons, 
b) the need for cooperation and coordination
c) a struggle for a power-balance of different key persons involved in a coalition for the innovation.
Tags: deck 2, promotor, roles, witte
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Interaction of Promotors and Opponents
Tags: deck 2, opponents, roles, witte
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6
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Role of the Process Promotor in all three relevant dimensions
Barriers
  • organizational resistance
  • administrative resistance

Power-Bases
  • positional power
  • knowledge of the organization
  • social competence
  • transformational leadership

Contributions
  • knows concerned people
  • links sponsors and experts
  • steers the process through all stages
  • leads or moderates the innovation team
Tags: deck 2, roles, troika
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7
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2 dimensions of support of the Process Promotor
concerning persons...
  • connects with decision-makers and cares for their support
  • searches, finds, motivates and supports experts
  • advertises the innovation internally

concerning processes...
  • is aware of internal processes and restrictions
  • provides the project's progress
  • plans and controls the relevant activities
Tags: deck 2, process, roles, troika
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Why do we need a Relationship Promotor? 2 Arguments
  • 1. There is no innovation without external cooperation partners.
  • 2. The cooperation with external partners is hindered by inter-organizational barriers.

>> Relationship promotors help to surmount these barriers
Tags: deck 2, relationship, roles
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Definition of the Relationship Promotor
Main task Bridging Boundaries

A person
  • who actively and intensively
  • advances inter-organizational exchange processes
  • through good personal relationships to key actors  who dispose of critical resources

Power sources
  • Social competences
  • Knowledge of networks
  • A portfolio of relationships
Tags: deck 2, relationship, roles
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Inter-Organizational Barriers and Problems which a RP can overcome
  • No knowledge of appropriate partners > matching prob
  • No will to cooperate  > trust & commitment prob
  • No ability to cooperate > understanding prob
  • No permission to cooperate > third-party prob

>> Relationship Promotors help to surmount these inter-organizational barriers
Tags: deck 2, relationship, roles
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7 Contributions of a Relationship Promotor
Market Expert, Social Mediator, Flow Manager
  • has market-based influence
  • knows players and rules of a market
  • finds adequate cooperation-partners and promotes them
  • has social competence, and good external networks
  • gives contact to internal promotors
  • builds trust, solves conflicts, supports common goals between firms
  • plans, controls, moderates exchange processes, supports flow of information
Tags: deck 2, relationship, roles
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Innovator roles: With a growing degree of technological innovativeness...
inward-looking roles of expert-, process- and relationship-promotor show growing negative effects

The negative effects of the power promotor are explained by the highly innovative projects that could not be improved by increasing resources. Because of that, the common reason for positive effects of TMTs does not apply.

The higher the degree of innovation – the more heavily the top
management will be overstrained
  – the more it should count on
lower and middle management, whose professional task it is to
deal with challenging projects. 

outward-looking roles of technological gatekeeper, relationship-
promotor and project leader show growing positive effects.

Explaination:
With a new technology not only the technological knowledge of the
innovating company changes, but also of their competitors, customers, suppliers and research partners. 

That is why the company also has to keep up with this newly arising
external knowledge and its new applications.

Tags: deck 2, radical innovation, roles
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4 motivational bases of promotors
Tags: deck 2, motivation, promotor
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Open Innovation Funnel and his external inputs
Tags: deck 2, funnel, roles
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Definition of Technological Gatekeeper (TGK)
Technological Gatekeepers are key persons in innovation-related communication processes who supply scientists and engineers in the industrial R&D divisions informally with relevant information through external sources.
Translated from Gerpott/Fleischer/Domsch, 1987,  p. 703

„individuals who maintain consistent, ongoing contact outside their organizations, who know the way in which outsiders differ in their perspective from their own organizational colleagues, and who are able to translate between the two systems.“
Allen/Tushman/Lee, 1987, p. 703

„those key individuals who are both strongly connected to internal colleagues and strongly linked to external domains.“
Tushmann/Katz, 1980, p. 1071
Tags: deck 2, gatekeeper, roles
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7 Contributions of Technological Gatekeepers
intern und extern vernetzt, Kontakter, expert selector
  • Good Position in Knowledge Networks („Research Communities“ and/or „Communities of Practice“)
  • Search for technical information; funneling, assessment,
  • consolidation and storage of information
  • Promotion of socialization processes within the work group
  • Helps to develop personal contact to external information partners
  • Social Competence and Personal Credibility > Opinion Leader
  • Selection of technical information; translation, preparation,
  • interpretation and dissemination of information
  • Expert Knowledge, particularly from outside the organization
Tags: deck 2, roles, technological gatekeeper
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Definition of a team
A team can be defined as a social system of three or more people, which is embedded in an organization (context), whose members have a common identity, and who collaborate on a common task (teamwork).

für Gemünden gilt team=group
Tags: deck 2, teams
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4 development stages of a team
1. forming orientation stage
> get to know each other

2. storming differentiation stage
> stage of power and coalition games

3. norming integration stage
> looking for harmony

4. Performing
> concentration on the goal
Tags: deck 2, team
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5 team basics
1. small number of people

2. complementary team members' skills

3. specific goals and meaningful purpose
> goals are defined
> goals are output-oriented and "SMART"

4. common approach

5. mutual and individual accountability
Tags: deck 2, team
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Aspects of team basics #5: mutual and individual accountability
  • every team member can ask for individual and team contributions
  • every team member has the right to compare the progress of teamwork with the mission and the performance goals
  • strong feeling inside the team "Together Everybody Achieves More"
Tags: deck 2, teams
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4 aspects of team basics #4: common approach
  • teamwork
  • > division of tasks> who is responsible for what?
  • administration & logistics
  • > time planning of meetings> organization of meetings etc.
  • decision-making process
  • > rules for the decision-making process to ensure maximum commitment
  • measurement of progress
  • > progress vs. mission> correction methods
Tags: deck 2, teams
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5 aspects of team basics #2: complementary team members' skills
  • technical/functional skills
  • problem solving and decision making capabilities
  • interpersonal skills
  • effective communication
  • goal-oriented conflict resolution
Tags: deck 2, teams
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teamwork model mcGrath
Viel zu einfach sagt Gemünden!
Input
  • individual-level factors - skills, attitudes, personalities
  • group-level factors - structure, level of cohesiveness, size
  • environment-level factors - task characteristics, reward structure, level of stress

GROUP INTERACTION PROCESS

Output
  • Performance outcome - quality, speed to solution, number of errors
  • other outcomes - satisfaction, cohesiveness, attitude change--

Tags: deck 2, teams
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3 objectives of Hackmans's Teamwork model
  • explain why some teams perform better
  • assess the strenghts and weaknesses of specific groups
  • determine what needs to be done to help a group

>> a diagonstic tool
Tags: deck 2, teams
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Hackman's three criteria to assess team effectiveness
1. productive output
should meet or exceed the performance standards of the "clients"

2. capability to work together should be enhanced through the social processes used

3. group experience should satisfy the personal needs of team members
Tags: deck 2, teams
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Hoegl's TWQ Model (3 columns, 5 boxes)
Team design
  • Team Composition
  • Team Leadership

Process
Teamwork Quality

Outcomes
  • Team Performance
  • Personal Success

Tags: deck 2, hoegl, teams
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Six dimensions of Teamwork Quality
(1) Communication
(2) Coordination
(3) Balance of Member Contributions
(4) Mutual Support
(5) Effort
(6) Cohesion
Tags: deck 2, hoegl, teams
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Hoegl: How can the communication quality in innovation teams be measured? (TWQ #1: communication)
Team members share important information on time.

The information received from other team members is precise.

The information received from other team members is useful.
Tags: deck 2, teams
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Hoegl: How can the coordination quality in innovation teams be measured? (TWQ #2 Coordination)
The subtasks within the project are closely harmonized.

Goals for subtasks are clear and fully comprehended.

Goals for subtasks are accepted by all team members.
Tags: deck 2, hoegl, teams
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50
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Hoegl: How can the balance of member contributions
in innovation teams be measured? (TWQ #3 – Balance of Member Contributions)
Recognition of specific potentials of individual team members. 

Team members contribute to the achievement of the team’s goals 
in accordance with their specific potential. 

Imbalance of member contributions causes conflicts in the team.
Tags: deck 2, hoegl, teams, twq
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Hoegl: How can mutual support in innovation teams be measured? (TWQ #4: Mutual support)
Team members help and support each other as the best they could.

Conflicts are easily and quickly resolved. Discussions and
controversies are conducted constructively.

Suggestions and contributions are respected by all team members. Suggestions are discussed and further developed.

The team is able to reach consensus regarding important issues.
Tags: deck 2, hoegl, teams, twq
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How can effort in innovation teams be measured?
(TWQ #5 – Effort)
Every team member fully pushes the project.

Team members make the project their highest priority.

The team puts much effort into the project.

There are conflicts regarding the efforts that team member
put into the project.
Tags: deck 2, hoegl, twq
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Hoegl: How can cohesion in innovation teams be measured?
(TWQ #6 - Cohesion)
The team members are strongly attached to the project.

It is important for the team members to be part of the team.
Members feel proud to be in the team.

All team members are fully integrated in the team.

There is personal attraction between the team members.

Every team member feels responsible for maintaining and
protecting the team
.
Tags: deck 2, hoegl, twq
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54
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Hoegl:  Performance Evaluation from Different Perspectives
Evaluation of Team leaders and other team members korrelieren am meisten weil sie ihre eigene Leistung einschätzen. Außerdem haben sie mehr Kontaktkontakt.

Gemünden findet die Einschätzung der Team Leader am treffendsten
Tags: deck 2, hoegl, twq
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55
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Why is TWQ specially in the starting phase important?
Zu Projektbeginn werden die wichtigen Entscheidungen getroffen, die den höchsten Einfluss auf die späteren Kosten haben.
Tags: deck 2, hoegl, teams, twq
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56
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Theoretical Framework for Within-Team and Between-Team Collaboration
  • What constitutes collaboration within teams and between teams and how can it be measured?
  • Is the quality of collaboration related to the performance of individual teams within multi-team projects?
  • What is a more important predictor for the success of teams?
  • Within-team collaboration or between-team collaboration?

Tags: between teams, deck 2, teams, twq
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3 Parts of the "Between-Team Collaboration" Construct
  • (Workflow) Integration
  • > Negotiation and synchonization of technical issues, goals, priorities> informal and formal mechanisms
  • Commitment to Project (social integration)
  • >Responsibility for the overall project goals, project cohesion
  • Dysfunctional Conflicts (poltical integration)
  • > interpersonal, affective conflicts due to incompatible team goals, communication barriers, competition for resources
Tags: btc, deck 2, inter-team, twq
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Within-Team and Between-Team Collaboration - Results
TWQ is the most important predictor of team performance, followed
by integration between teams.

Commitment to the project and dysfunctional conflicts do not seem to be significant for team performance

WTC (=TWQ) is positively correlated with the three measures of BTC
Tags: btc, deck 2, twq, wtc
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Practical implications of TWQ and BTC
Actively manage collaboration within and between teams to achieve high overall performance

Increase TWQ by appropriate team design (social skills) and
participative leadership style

Foster BTC by encouraging horizontal information flow, clarifying
interfaces between teams, setting integrative goals
Tags: btc, deck 2, results, twq
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60
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Die Not macht erfinderisch - Results Team climate of innovation & financial resources
At the team level only for a team climate of innovation less financial resources will lead to a higher success of innovation projects.

Tags: deck 2, financial
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Results TCI & comparison research vs, dev teams
Stronger pattern of relationships between TCI factors and innovation in research teams, probably because of greater scope and expectation to be innovative

In research teams, the 2 TCI dimensions support for innovation and task orientation yielded the strongest positive relationships with 3 indicators of innovation.
Tags: deck 2, tci
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Definition Champion
"… a man willing to put himself on the line for an idea of
doubtful success. He is willing to fail. But he is capable of using any and every means of informal sales and pressure in order to succeed."

“Champions are defined as individuals who informally emerge in an organization and make a decisive contribution to the innovation
by actively and enthusiastically promoting its progress through the critical organizational stages.”
Tags: champion, deck 2, Definition
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3 Contributions of a Champion
(1) Expresses Enthusiasm and Confidence
(2) Persists under Adversity
(3) Gets the Right People Involved
Tags: champion, deck 2, roles
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6 Risks of a Champion
  • Unrealistic idealization of one hero
  • Difficulty of an ex ante identification of the “right” champion
  • Problems to motivate a potential champion for “his” task
  • Dependency of the organization on a single person
  • Limited management capacity  of a single person
  • Cooperation with other key persons is not defined
Tags: champion, deck 2, roles
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2 Perspektiven der innovation blocking barriers
Barriers of Will
> Investment
> Acceptance

Barriers of Capability
> Development
> Implementation
Tags: barriers of will, deck 2, roles, witte
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7 Contributions of the Power Promotor
Zugang, Legitmierung, Schutz:

  • has access to material resources
  • acts as an investor
  • influences priorities and schedules
  • legitimizes projects
  • influences personnel decisions
  • blocks opposition
  • protects expert promotors
Tags: deck 2, promotor, roles, witte
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128
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6 Contributions of the Expert Promotor
Knowledge, Executer, Problem-Solver
  • knows critical details
  • develops alternatives
  • evaluates external solution proposals
  • implements concepts
  • tests prototypes
  • solves problems
Tags: deck 2, roles, witte
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129
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4 negative, 3 positive Characteristics of Opponents + 2 types of opponents
  • Resist change
  • Delay or prevent innovations
  • Create agendas for organizational opposition (e.g. committees)
  • Act in a subtle fashion

  • Point out informational needs
  • Anticipate risks and potential causes of resistance
  • Question the effectiveness of the innovation

>> Opponent by Power
>> Opponent by Know-how
Tags: deck 2, opponent, roles
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Kartensatzinfo:
Autor: Florian
Oberthema: BWL
Thema: Human Side of Innovation
Schule / Uni: TU Berlin
Ort: Berlin
Veröffentlicht: 13.07.2013
Tags: Innovation
 
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brainstorming (4)
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team (2)
teams (15)
technological gatekeeper (1)
Transactional leadership factors (3)
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transformational leadership (1)
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transformational leadership factor (2)
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