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To generate an iClicker serial number you need to:

1. Ensure that the iClicker handed to you has sufficient battery life. If the battery is dead, you can use the spare battery found in the stationery drawer. Be sure to take it back after use.

2. Click on the "i>clicker id lookup" icon on the Mac dashboard.

3. Tap the iClicker in the direction of the black iClicker box. Ensure that the box is plugged in first.

4. The iClicker serial number will show up in a pop-up box. You will only have a minute to write down the serial number before the box closes so be sure to have pen and paper ready.

Select the “ubcvisitor” network.  This network allows access to UBC’s network simply by providing your email address and agreeing to UBC’s terms of service.

Please note that access to the ubcvisitor network does not grant patrons access to library indexes and databases. They need to login to a library workstation for this. Visitors can pick up a login ID from the circulation desk.

Flip on long edge will print the pages so that you flip them like you would a book.  Flip on short edge prints them so that your flip them like you would a calendar.

Hint: Flip on long edge is best when trying to print a regular double-sided document on portrait orientation whereas flip on long edge is best for printing documents on landscape orientation double-sided.

1. Select File -> Print -> Preferences

2. Under “Print on both sides,” select either “Flip on long edge” (to print double sided as you would for a book) or “Flip on short edge” (to print double sided as you would for a calendar).

Yes, both the Macs and PCs can do this. 

If a machine is not burning the disc correctly, ask the patron to try another machine and if needed call the Library Systems Help Desk.

Check both the “Downloads” and the “Documents” folder.  The item you are downloading is likely in one of these two places.

Call Copy Services and leave a message if it is after hours.  Suggest that the patron use the copier inside the Commons.

You can register your iClicker in any WebCT Vista course. Just look for the link that says "Register your Clicker."

Currently, we are unable to print double sided from the desk PC, but we can print double-sided on the MACs.

If the CWL is down, patrons can still login using their library barcode and PIN.  The barcode is located on their UBCcard.

1. Go to File -> Print

2. Make sure the print dialogue is expanded.  If it seems really small, click the downward-facing arrow next to the selected printer.

3. Select “Layout” or "Xerox Utilities" (for the new Macs) from the drop down menu in the middle of the dialogue.

4. Select “long-edge binding” (for book-style flipping) or “short-edge-binding” (for calendar-style flipping) from the “Two-Sided” drop-down menu.

A patrons' library barcode is located on the back of their UBCcard and begins with 29424.

If they've forgotten their PIN it can be reset at the Circulation Desk.

If the Circulation Desk is closed, it can be reset online at ilsauth.library.ubc.ca/login/forgot.php.  Please note it can take up to half an hour for the change to be processed.

Unplug the USB cable from the front-facing USB hub (the little black thing with four USB ports) and plug it directly into the Mac through one of the ports on the back right side.

Click here for an example.

Why does this work?

All USB devices that do not also plug directly into a wall socket draw power from the machine they are connected to through the USB connection itself.  Some devices (like a large external hard drive) require a lot of power and so need to be plugged directly into the Mac instead of indirectly through the USB hub that is itself connected to the Mac.

In these cases, ask the patron to visit the desk during CTLC Help Desk hours (check the Learning Commons website for details) or email clicker.support@ubc.ca.