CoboCards App FAQ & Wishes Feedback
Language: English Language
Sign up for free  Login

Get these flashcards, study & pass exams. For free! Even on iPhone/Android!

Enter your e-mail address and import flashcard set for free.  
Go!
All main topics / Information Management / CLC Help Desk General Knowledge

CLC Help Desk General Knowledge (62 Cards)

Say thanks
27
Cardlink
0
Does the Circulation Desk make change for copy cards or parking?
Yes.  There is also a change machine located across from the circulation desk. 

Note that if a patron would like a copy card, but doesn't have cash, the circulation desk also has pre-loaded copy cards which can be purchased via debit or credit card.
Tags: circulation desk
Source:
28
Cardlink
0
Can I renew a book when none of the UBC libraries are open?
Yes. Assuming there have been no recalls on the loaned item and it is not a reserve item, you can renew it at library.ubc.ca.  Look for "Renew Books (login)" under "My Account" on the main page.
Tags: circulation desk
Source:
31
Cardlink
0
What do I do when the printer downstairs is out of paper or broken?
This printer is looked after by the Circulation Desk.  When they are open, simply call them (2-8149) and let them know it needs maintenance.  If the Circulation Desk is closed, please pop down and refill the paper

If the problem cannot be solved quickly, put up an out-of-order sign, ask the patron to use the upstairs printer and email the Program Assistant so she can contact Copy Services.

Please note that the printer by Ike’s Café and in the CLC are on the same print server. This means that jobs sent from the computers downstairs can be printed in the CLC and vice versa.

This also means, however, if the print server is down in our area, it will also be out of order downstairs. In this situation, please direct the patrons to use the printers in the library bookstacks, located by the reference desk on levels 3 and 4.
Tags: circulation desk
Source:
49
Cardlink
0
Can I drop off a book I loaned from a different UBC library at IKBLC?
Yes, as long as the book is not a reserve or interlibrary loan item, you can return any book borrowed from a UBC Library branch to the IKBLC book return.
Tags: circulation desk
Source:
50
Cardlink
0
The after hours drop box is locked.  Why?
It is locked when the bookstacks are open and unlocked when they are closed. This is so people will use the main drop off area when it is open.
Tags: circulation desk
Source:
Flashcard set info:
Author: peer.assistants
Main topic: Information Management
Topic: CLC Help Desk General Knowledge
Published: 22.06.2011
 
Card tags:
All cards (62)
circulation desk (5)
directional (12)
IKBLC services (4)
IKBLC Services (5)
IT services (14)
it services (1)
LSIT (2)
misc (7)
Reference desk (1)
shift procedures (11)
Report abuse

Cancel
Email

Password

Login    

Forgot password?
Deutsch  English